Pets R Posh has been in business for over 2 years and is one of the fastest growing italian charm and jewelry importers, manufacturers, and wholesalers in the industry. Our fast growth is due to an emphasis on exemplary customer service. We are happy to answer any questions you may have via phone and email. Also, your complete satisfaction is of utmost importance to us, and we won't stop until all of your questions are answered and your orders fulfilled satisfactorily.

At petsRposh.com, we strive for complete customer satisfaction. If for any reason you not fully satisfied with your purchase, simply return the product to us for store credit, less shipping/handling and a 20% restocking fee. Please see our Store Policies page for more information.

We pride ourselves in our speedy shipping procedures. Most items are shipped within 48 hours of the order being placed. We use USPS First Class Priority Mail as our standard shipping method. If you require overnight or specialty shipping please select your desired the Express Mail shipping method during the checkout procedure. International orders will require special shipping fees which may not be calculated during checkout. You will be notified if there are any additional shipping fees required for your order prior to shipping. If any item(s) are out of stock or back-ordered we will notify you prior to shipping the other portion of your order. We can choose to ship what is in stock or wait until the back-ordered items arrive in our facility.

We accept all major U.S. credit cards: Visa, MasterCard, American Express, and Discover. We also accept personal checks or money orders when ordering by fax or mail. In some cases, if we have established a customer relationship, we can accept C.O.D.'s, but they are not recommended. We retain the right to cancel orders that appear fraudulent or suspect. We will report fradulent transactions to the proper authorities.

Our privacy policy is designed to ensure that any personal information you provide us with will remain private. We only collect personal information such as your name, mailing address, telephone number, email address, credit card number, three-to-four digit security code, and expiration date. We collect information to verify your identity for payment authorization, to ship your order and to contact you about your order status. Your information is used by our employees to process your order. Your address will be shared with the delivery service (USPS) that we use. This shared information includes your street address and possibly your telephone number if delivery is through UPS or FedEx.

Pets R Posh will never voluntarily sell your personal information to any third party for any reason.

We may send product catalogs, hot sheets, and event notifications to your address and/or email address. This is all done within Pets R Posh, and none of your information will be shared or sold to anyone outside our company.

If you wish to update your information that we have gathered from you or wish to remove any personal information you have previously provided to us ("unsubscribe"), please send an email to us at info@petsRposh.com.

The Pets R Posh website is protected by a 128-bit Secure Socket Layer (SSL). This level of security is enabled upon checkout - your personal information, billing information, and credit card information is guarded by this highest level of online security. While browsing the products and categories on our website, and once the order checkout process is complete, the SSL certificate is disengaged, and no personal information is being sent to or used by Pets R Posh. Simply put, Pets R Posh makes every effort to keep your personal and billing information as secure as possible.